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About the Tourist Information Centre (TIC)

The TIC opened Feb 2020 with one member of staff and a staff member from the Palace together with several volunteers.
Due to covid we were closed on and off for 8 months. Now fully open with two members of staff and a volunteer, the TIC has gone from strength to strength. We are passionate about what service we give and what is on offer to both our visitors and locals. 

Our shop ethos is portable affordable & some of our stock is locally produced  & hand made.

We have attended nearly all the tours on offer so we are better informed.

We also have a visitors book which we encourage feedback. 

We also take part in Elf day (which happens in November) where we do a fund raising raffle dressed as elves and with donations from the locality we have lots of fun raising money for The Alzheimer's Society.

We have a good network with the attractions we serve and other Tourist Information Centres.

Opening hours:

Monday to Saturday 9am - 3pm
CLOSED Sunday & Bank Holidays

Meet & Greet Ambassadors

Locals volunteers regularly meet and greet visitors offering information, advice and free maps around the city centre. Keep an eye out for our Ambassadors. They can be seen wearing clearly marked, navy-blue gilets with named lanyards and handing out maps around Wells.

For further information, please contact Ross Young on 07721 523487 or by email:

The volunteers operate:

Monday - Saturday 10am - 3pm
Sunday 12pm-2pm

Get in touch

You can contact the Visit Wells Tourist Information Centre via:

Telephone: 01749 673091
Post: Wells TIC, Town Hall, Market Place, Wells, Somerset, BA5 2RB

Or fill in the contact form below:

Contact form